Shipping & Return Policy

HOW WE PROCESS AND SHIP YOUR ORDER

We process and ship out your order with in 1 to 2 days with the US Postal Service First Class Mail or Priority Mail unless specified otherwise.

HOW WILL YOU KNOW WHEN YOUR ORDER IS SHIPPED

You will receive an e-mail confirmation as soon as your order has been shipped.

HOW TO TRACK YOUR ORDER

Tracking numbers are emailed to the email address you submitted during checkout once your order has left our warehouse. If you have not received your tracking number please check your email’s spam folder. You can also email us and we will gladly send you the tracking number again.

Important Shipping Notice: Please carefully check your shipping address for typos and missing apartment or suite numbers. Incorrect or incomplete addresses will cause a problem with delivery and may result in your order being sent back to us as undeliverable. Orders received back to our warehouse as undeliverable will be processed as a return, minus the original and return shipping charges. Changes to the shipping address cannot be made once your order is with the shipping carrier. If you feel like there has been a typo or mistake and we have not shipped the order please Contact Us immediately.

Free Shipping:

Only orders with a shipping address in the United States will be eligible for free shipping.

30 DAY GUARANTEE RETURN POLICY

Customer satisfaction is extremely important to us. If you are not completely satisfied with your order, you may return most items sold by MustacheStuff.com for a refund or store credit. Returns must be received by MustacheStuff.com within 30 days of your order date to receive a refund. You will have up to 60 days to receive store credit.

Incorrect, Missing or Defective Items:

Contact Us within 14 days of receiving your order to report a problem and receive further instructions.

General Return Guidelines & Preparing Your Items(s) for Return Shipping:

All returns must be in original, new, re-sellable condition and include all of the original contents (manufacturer’s packaging, instruction manuals, warranty card, accessories, etc.) and be received at MustacheStuff.com in the same condition in which you received them. We reserve the right to refuse returns on items that are not in “new condition” or apply a damage/re-stocking fee of up to 100%.

Please pack the items securely in the box we used to ship your order to you, or another sturdy shipping box, so that they will not be damaged during the return shipment.  MustacheStuff.com is not responsible for items lost or damaged during return shipping.

General Return Guidelines & Preparing Your Items(s) for Return Shipping:

All returns must be in original, new, re-sellable condition and include all of the original contents (manufacturer’s packaging, instruction manuals, warranty card, accessories, etc.) and be received at MustacheStuff.com in the same condition in which you received them. We reserve the right to refuse returns on items that are not in “new condition” or apply a damage/re-stocking fee of up to 100%.

Please pack the items securely in the box we used to ship your order to you, or another sturdy shipping box, so that they will not be damaged during the return shipment.  MustacheStuff.com is not responsible for items lost or damaged during return shipping.

Original shipping charges are non-refundable. Goods and consumables such as body jewelry, used wrapping paper and undergarments are NOT returnable.

Please completely fill out the quantity being returned and corresponding return codes on the front of your packing slip. Enclose the packing slip with the item(s) being returned, and ship prepaid and fully insured to:

Returns Department Order # (Insert order number here)

Mustachestuff.com

1920 W. Alabama #41

Houston, TX 77098

Once we have processed your return, we’ll issue your refund, less any applicable charges, to your credit card or PayPal. Please allow 2 weeks from the time your return is received at our warehouse for your refund to post.

Returning a Gift You Received:

Did you receive a gift from MustacheStuff.com that is not quite what you were looking for or like something else that is on our site? We’d be happy to accept your return for a store credit, just provide your email address on the packing slip in the space provided.  All store credits are issued electronically and expire one year from the date of issue.

 

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